One-Time vs Automatic Review Requests on Wix
Proofy automatic review requests run on a post-purchase rule; one-time requests are manual campaigns. When to use each on Wix — free on the App Market.
- Automatic = ongoing rule
- One-time = campaign push
- Timing still rules both
One-time vs automatic review requests on Wix: automatic is the always-on rule after purchase events. One-time is a manual campaign when you need a push outside that rule. Most stores need automatic first.
Proofy Reviews includes both (free, 4.3 from 5 reviews). Ask Ichonic before you email your whole list twice in a week.
The short verdict
| Mode | Use for |
|---|---|
| Automatic | Everyday new orders |
| One-time | Backfill, launch, or product-specific push |
Automatic requests
Ongoing rule on order created, paid, or fulfilled, plus delay and exclusions (products + emails). Setup: automate product review requests.
One-time requests
Manual push when automatic will not cover a past cohort or a campaign. Keep the audience tight.
When to use which
- New store going live → automatic on fulfilled
- Imported history but no emails sent yet → optional one-time to recent buyers only
- Single SKU relaunch → one-time to buyers of that SKU
Timing still comes first
Proofy Reviews
Ichonic · Wix App Market
Best for Automatic + one-time review request modes
Timing: when to send review request emails. Copy: email copy. Volume issues: low review volume.
Pros
- Both modes in one free app
- Delay + exclusions on automatic
Watch outs
- Overlap can annoy customers if you are careless
When not to blast one-time
- Automatic already covers those customers
- Open disputes or refunds in the set
- You have no PDP widgets ready for replies
Help: contact.
FAQ
What is the difference between one-time and automatic review requests in Proofy?
Automatic requests follow an ongoing post-purchase rule (order created, paid, or fulfilled) with a delay. One-time requests are a manual push for a product or customer set outside that default loop.
Which should I turn on first?
Automatic with order fulfilled + delay for most physical goods. Use one-time for backfills or campaigns.
Can I run both?
Yes, carefully. Do not one-time blast people who just got an automatic email.
Where is full automation setup?
Automate product review requests on Wix.
Where is timing guidance?
When to send review request emails on Wix.
